How Air France leverages AI + CRM + Data
11H00 - 11H20
Détails
Programme
How Air France leverages AI + CRM + Data
Learn how the French Airline uses the power of AI + CRM + Data to give its customer a stellar experience. Travelers often have numerous inquiries ranging from booking details to baggage policies, and they anticipate prompt and accurate responses from service agents. Air France-KLM addresses this expectation with the Einstein 1 platform, which functions as an "assistant for assistants." This system streamlines the information retrieval process, allowing agents to quickly find necessary answers by integrating data and AI in a single, user-friendly interface.
Lieu :
How Air France leverages AI + CRM + Data
Détails
Programme
How Air France leverages AI + CRM + Data
Learn how the French Airline uses the power of AI + CRM + Data to give its customer a stellar experience. Travelers often have numerous inquiries ranging from booking details to baggage policies, and they anticipate prompt and accurate responses from service agents. Air France-KLM addresses this expectation with the Einstein 1 platform, which functions as an "assistant for assistants." This system streamlines the information retrieval process, allowing agents to quickly find necessary answers by integrating data and AI in a single, user-friendly interface.
Lieu :
How Air France leverages AI + CRM + Data
